Terms of Service

1. What you are booking

A Nex1Robotics booking is an appearance by Andy, our 130 cm humanoid robot, accompanied by a trained operator for the agreed time window. Setup and teardown happen outside your booked performance time.

Andy is an entertainment and marketing attraction. He is not a security device, a childcare service or a substitute for event staff.

2. Deposits and payment

A 50% deposit reserves your date. The remaining balance is due before the activation begins unless we have agreed different terms in writing. Prices quoted are for the package and add-ons listed on your confirmation.

Travel beyond our standard service area, extra hours added on site and additional custom artwork are billed in addition to the package price.

3. Rescheduling and cancellations

You can reschedule free of charge up to seven days before your event, subject to availability. Inside seven days, the deposit is non-refundable but we will do our best to move the date once.

If we ever have to cancel — a technical fault, a safety issue or severe weather — you receive a full refund of everything paid, or a new date, whichever you prefer.

4. Custom branding deadlines

Screen graphics, banners and QR campaigns need final artwork and destination links at least five business days before the event. Late artwork may mean we run the activation without it, and the package price still stands.

You confirm that you own or are licensed to use any logo, artwork or content you send us for display.

5. Venue and conditions

Andy needs a flat, dry, obstacle-free surface, a safe route in and out, and access to a standard power outlet. He cannot operate in rain, standing water, on sand or loose gravel, or on stairs without a ramp or lift.

The venue is responsible for crowd control at the perimeter. Our operator manages the immediate space around Andy and may pause the activation at any time if conditions become unsafe.

6. Safety and liability

Every booking includes liability coverage and a trained operator who remains with Andy for the entire event. Guests must not push, climb on, or attempt to operate the robot.

You are responsible for damage caused by your guests, staff or venue conditions. Our liability for any claim relating to a booking is limited to the amount you paid for that booking.

7. Media and promotion

We may capture photos and video at activations for our portfolio and social channels unless you tell us otherwise in writing before the event.

8. Changes to these terms

The terms in force are the ones published on this page on the date you book. We may update them for future bookings.

Questions

Call 678-957-7653 or reach us through the contact page. See also our Privacy Policy.